Mitsubishi After Sales FAQ’s

Fuel resources such as Rape Methyl Ester (RME) and Soybean Methyl Ester (SOME), collectively known as Fatty Acid Methyl Esters (FAME), are being used as alternatives and supplements for mineral oil derived fuels. The use of these fuels in unmodified vehicles causes softening of the seals and possible fuel leaks. Damage caused as a result of using Bio-diesel that does not satisfy the following conditions is not covered by Mitsubishi Motors warranties:

• 1. The amount of FAME must be below 5% volume.
• 2. The quality of FAME must conform to the EN14214 standard, and,
• 3. The quality of diesel fuel after blending FAME must conform to the EN590 standard.

Please contact your local dealership. They will supply you with the required headlight beam deflector. For older vehicles the dealer can supply you with a Touring Converter, on new and current vehicles, we supply Headlamp Protectors which contain a deflector patch and the lines showing the correct positioning of the deflector. To locate your local dealership please enter your postcode using the link below:

When your warranty expires, contact your local Mitsubishi Approved Dealership. They will be able to extend your warranty on vehicles up to 10 years old and up to 100,000 miles. Costs vary per vehicle. To locate your local dealership please enter your postcode using the link below:

A Recall is announced because a manufacturer has concerns about any potential 'safety related' defect, due to a feature, design or construction of a vehicle, that is liable to cause significant risk of injury to the rider or passenger of a vehicle, or other road users.

Please do not worry, contact your local dealership, book an appointment and they will carry the work out for you free of charge. To locate your local dealership please enter your postcode using the link below:

Please submit a customer enquiry using the link below. Please be sure to state the Chassis number and registration plate of the vehicle. You will then receive a response as to whether or not your vehicle is subject to a Recall Campaign.

We rely on our dealerships to supply our customers with technical information. Therefore to acquire technical information please contact your local Mitsubishi Dealership. Workshop manuals are available for purchase from your local Mitsubishi Dealership. To locate your local dealership please enter your postcode using the link below:

Please contact Customer Services stating your vehicle Chassis Number and your details. Submit your enquiry using the link below and we will endeavour to supply you with the necessary forms as soon as possible.

Please submit your postcode into the dealer locator using the link below:

You can view the complete list of Mitsubishi vehicles that are available on the Motability scheme here:

Please contact your local Mitsubishi Approved Dealership. They will be able to supply and fit all Mitsubishi Vehicle parts. To locate your local dealership please enter your postcode using the link below:

Hand books are available for purchase for any Mitsubishi Authorised Dealership. Please contact you local dealership to place an order. To locate your local dealership please enter your postcode using the link below:

Fuel resources such as Rape Methyl Ester (RME) and Soybean Methyl Ester (SOME), collectively known as Fatty Acid Methyl Esters (FAME), are being used as alternatives and supplements for mineral oil derived fuels. The use of these fuels in unmodified vehicles causes softening of the seals and possible fuel leaks. Damage caused as a result of using Bio-diesel that does not satisfy the following conditions is not covered by Mitsubishi Motors warranties:

• 1. The amount of FAME must be below 5% volume.
• 2. The quality of FAME must conform to the EN14214 standard, and,
• 3. The quality of diesel fuel after blending FAME must conform to the EN590 standard.

The use of Bio-ethanol as a petrol additive causes damage to unmodified vehicles. All gasoline powered Mitsubishi vehicles (including GDI) can use a maximum of 5% volume ethanol blended gasoline specified EN228. Damage caused as a result of using Bio-ethanol that does not satisfy this condition, is not covered by Mitsubishi Motors warranties.

The Colt Car Company will take any vehicle back that we have originally sold once it reaches the end of its useful life. We will recycle the vehicle in an environmentally friendly manner in accordance with EU directive on the End of Life Vehicles and any national statutory provisions. To recycle your vehicle please visit www.cartakeback.com or call the customer line on: 0845 2573233

Please contact your local dealership. They will supply you with the required headlight beam deflector. For older vehicles the dealer can supply you with a Touring Converter, on new and current vehicles, we supply Headlamp Protectors which contain a deflector patch and the lines showing the correct positioning of the deflector. To locate your local dealership please enter your postcode using the link below:

With the manufacturer‘s warranty you receive three years‘ membership to Mitsubishi Motors Assistance Package (break down cover).

Mitsubishi Motors Assistance Package runs in conjunction with the manufacturer‘s warranty.

Motors Assistance Package is Pan-European; therefore you will be covered in more than 30 countries throughout Europe. To see a full list of the countries covered please see your Pan European Service booklet.

Firstly dial the number on your membership card, Tel: 0800 5879833. Mitsubishi Motors Assistance Package will then either send a technician or a recovery vehicle depending on your requirements. If your vehicle cannot be started it will be recovered to the closest Mitsubishi Dealership for repairs to be carried out. The vehicle will stay there until the fault has been rectified, at which point it will be repatriated. When your vehicle is recovered and cannot be repaired that day, you will be supplied with a hire car to replace your vehicle for a minimum of two days.

You can purchase the Mitsubishi Motors Assistance Package from any Mitsubishi Approved Dealership at a cost of £19.99 for one year when you have a service carried out. N.B. Vehicles must be under 10 years old to be eligible. To locate your local dealership please enter your postcode using the link below:

If you get your vehicle serviced at a Mitsubishi Dealership you can purchase the Mitsubishi Motors Assistance Package at that dealership for £19.99. N.B. Vehicles must be under 10 years old to be eligible. To locate your local dealership please enter your postcode using the link below:

Three years‘ unlimited mileage on passenger cars. Three years‘ or 100,000 miles, whichever comes first on Light Commercial Vehicles.

Genuine Mitsubishi parts purchased by customers have a two year parts warranty against manufacturing defect. N.B. If a part is replaced under warranty the warranty of that part expires when the vehicle warranty expires.

The terms and conditions of your warranty can be found in your Pan European Services book, which is supplied with your vehicle.

Under the EU Directive on Block Exemption, having your vehicle serviced outside the dealer network will not affect your manufacturer‘s warranty as long as the vehicle is serviced in accordance with the manufacturer‘s standard. Please be aware that if you wish to make a warranty claim you must present the service invoices as proof of whatever work was carried out.

Take your vehicle to you local Mitsubishi Approved Dealership. They will advise you on your claim, submit a claim and if the claim is covered under warranty, they will carry out the work for you free of charge. To locate your local dealership please enter your postcode using the link below:

When your warranty expires, contact your local Mitsubishi Approved Dealership. They will be able to extend your warranty on vehicles up to 10 years old and up to 100,000 miles. Costs vary per vehicle. To locate your local dealership please enter your postcode using the link below:

A Recall is announced because a manufacturer has concerns about any potential 'safety related' defect, due to a feature, design or construction of a vehicle, that is liable to cause significant risk of injury to the rider or passenger of a vehicle, or other road users.

Service Campaigns are not safety-related. As technology improves, there may be instances where a manufacturer has developed new components or processes that will help to enhance the overall quality of your vehicle. The enhancements are applied to your car when you take it to a Mitsubishi Dealer, normally during routine servicing. Customers may receive a letter recommending they visit their dealer for this work prior to their next service.

Please do not worry, contact your local dealership, book an appointment and they will carry the work out for you free of charge. To locate your local dealership please enter your postcode using the link below:

The work will be carried out free of charge.

Please submit your details through the link below, stating your name, address and vehicle details (chassis number and registration number). We will then remove you from our system so that you no longer receive notification letters.

Please submit a customer enquiry off the link below. Please be sure to state the Chassis number and registration plate of the vehicle. You will then receive a response as to whether or not your vehicle is subject to a Recall Campaign.

We rely on our dealership to supply our customers with technical information. Therefore to acquire technical information please contact your local Mitsubishi Dealership. Work shop manuals are available for purchase from your local Mitsubishi Dealership. To locate your local dealership please enter your postcode using the link below:

Genuine Mitsubishi Parts and Accessories are available from any Mitsubishi Approved Dealership. To locate your local dealership please enter your postcode using the link below:

Genuine Mitsubishi parts purchased by customers have a two year parts warranty against manufacturing defect. N.B. If a part is replaced under warranty the warranty of that part expires when the vehicle warranty expires.

Genuine Mitsubishi accessories purchased by customers have a two year warranty against manufacturers defect. N.B. If a part is replaced under warranty the warranty of that accessory expires when the vehicle warranty expires.

For the specific price of parts, please contact your local Mitsubishi Approved Dealership. To locate your local dealership please enter your postcode using the link below:

We maintain a high level of parts stock for all Mitsubishi vehicles. Dealerships also carry extensive levels of stock to meet many requirements, if the part is in dealer stock there will be no delay. If the dealer needs to order the part, the part will be delivered to the dealership the following day, if we have the part in stock. If not we will order the part on your behalf and endeavour to have the part delivered as soon as possible.

To ensure that your car serves you well and retains its value, we recommend you perform some maintenance procedures weekly. Further information is available in your Owner‘s Manual. Please see the list of recommended procedures below: N.B.: Before topping up any fluids ensure you check you are using the correct fluid, as specified in the Owner‘s Manual.

• Check engine oil
  Ensure your vehicle is parked on a level piece of ground, the engine is at operating temperature and the engine is turned off. Wait a few minutes for the oil to drain to the bottom of the engine. Pull out the dipstick and wipe it clean. Reinsert the dipstick, pushing it in as far as it will go. Then pull it out and look at the level on the end. If the level is near or below the Low Level, remove the oil filler cap and add small amounts of oil at a time, using the dipstick to check the level.
• Check engine coolant
  Open the bonnet and look at the see-through coolant reservoir when the engine is cold. If you can't locate the coolant reservoir refer to your Owner's Manual. The coolant level should be between the FULL and LOW lines indicated. If the level is low, add enough coolant to bring the level up to the FULL line.
• Check tyre pressures
  Do a visual check of your tyre pressures every week and check them with a pressure gauge every two weeks, N.B. don't forget to also check your spare tyre. The correct tyre pressure for your vehicle can be found on a label inside the fuel filler door, in the driver‘s door area or in your Owner's Manual. For an accurate reading only check the pressure when the tyres are cold. You will find a pressure gauge and air hose at most petrol stations. Remove the valve caps and hold the pressure gauge to the outlet, then slowly add or remove air until you reach the correct level. Always replace the valve caps tightly.
• Check Brake Fluid Level
  The brake fluid is housed in a see-through reservoir, so do a visual check to make sure that the level is between the 'MAX' and 'MIN' lines. It is normal for the fluid level to go down slightly as the brake pads wear. When the level reaches the Min line it is a good indication that your break pads are worn, so please contact your local dealership at this point. If the reservoir needs frequent refilling, it may indicate a serious mechanical problem and you should contact your local dealership immediately. If you're not sure where to find the brake fluid reservoir, check your Owner's Manual.
• Check Lights and Basic Functions
  Walk around your car and check that all lights are working. Also check the horn and the service indicators which should light up when you start the engine.

Details on the type of engine oil suitable for your vehicle are contained in your Owner's Manual. Please note it is of the utmost importance that you use the correct oil, as component damage may be caused by using oil of incorrect specification.

You can get your Mitsubishi vehicle serviced at any authorised dealership. To locate your local dealership please enter your postcode using the link below:

Please rest assured that your service package can be redeemed at any Mitsubishi Approved Dealership.

Service intervals vary by vehicle model, but are specified in the service booklet supplied with your vehicle. For further enquiries please contact your local Mitsubishi Approved Dealership. To locate your local dealership please enter your postcode using the link below:

You can view the complete list of Mitsubishi vehicles that are available on the Motability scheme here:

To be eligible for the Motability Scheme, you must be in receipt of the following: A Higher Rate Component of the Disability Allowance (DLA) or - A war Pensioners Mobility Supplement (WPMS)

Please submit a customer enquiry through the link below. Please be sure to state the Chassis number and registration number of the vehicle. You will then receive a response as to whether or not your vehicle is subject to a recall campaign.

We are able to supply you with any Mitsubishi part regardless of its origin. If we do not stock the part we will order the part on your behalf. To locate your local dealership please enter your postcode using the link below:

Any Mitsubishi vehicle imported from within the EU, will have a pan-European warranty, which is valid throughout Europe. Any warranty on a vehicle imported from outside the EU may not be valid in the UK. Furthermore you will need to check with the importer of your vehicle that its warranty is still valid in the country where it was first registered.

We recommend you check with the authorities in the country where you wish to register your car what information is required. If your vehicle is less than 10 years old, we are able to supply you with a Certificate of Conformity (or a British National Type Approval certificate if it is a Light Commercial Vehicle) N.B. if your vehicle is over 10 years old it is not possible for us to supply you with the above certificates.

Please contact Customer Services stating your vehicle Chassis Number and your details. Submit your enquiry through the link below and we will endeavour to supply you with the necessary forms as soon as possible.

For a career with a particular dealership, please contact the Mitsubishi dealership directly. For all other enquiries see the link below:

Please fill in the enquiries form on our website (see link below). State that you no longer own a Mitsubishi, along with the details of the vehicle and your personal details. We will then endeavour to remove you from our system so that you no longer receive correspondence.