Mitsubishi Frequently Asked Questions

When your vehicle’s warranty is due to expire you can purchase a comprehensive Extended Warranty Policy from your local Mitsubishi dealership. This is available for vehicles of up to either 10 years old /100,000 miles whichever occurs first.

Please complete our recall enquiry form.

For all UK supplied Mitsubishi vehicles please complete the customer service enquiry form. Please ensure you include the following information in the comments section.

• 1. Model
• 2. Registration number
• 3. VIN
• 4. Country and date of first registration

If your vehicle is a private import then the certificate will need to be requested from the vehicle’s country of origin. Please note this certificate is only available for European vehicles registered after January 1998.

Please use our dealer locator to find your nearest dealer.

Please contact your local Mitsubishi dealership at the earliest opportunity and they will be able to complete the recall free of charge for you.

Our Mitsubishi dealerships provide a ‘hands on’ approach in offering technical assistance. Please contact your local Mitsubishi dealership in the first instance.

Replacement keys can be purchased from your local Mitsubishi dealership. Please be aware that proof of vehicle ownership will be required by the dealership before they can process your order.

Parts can only be purchased through a Mitsubishi dealership.

For the price of a part, please contact your local Mitsubishi dealership.

Replacement handbooks can be purchased through any Mitsubishi dealership.

The use of bio-diesel can cause damage to unmodified vehicles. Damage caused as a result of using Bio-diesel that does not satisfy all of the following conditions is not covered by a Mitsubishi Motors warranty:

• 1. The amount of FAME must be below 5% volume.
• 2. The quality of FAME must conform to the EN14214 standard, and,
• 3. The quality of diesel fuel after blending FAME must conform to the EN590 standard.

When your vehicle’s warranty is due to expire you can purchase a comprehensive Extended Warranty Policy from your local Mitsubishi dealership. This is available for vehicles of up to either 10 years old /100,000 miles whichever occurs first.

Please complete our recall enquiry form.

For all UK supplied Mitsubishi vehicles please complete the customer service enquiry form. Please ensure you include the following information in the comments section.

• 1. Model
• 2. Registration number
• 3. VIN
• 4. Country and date of first registration

If your vehicle is a private import then the certificate will need to be requested from the vehicle’s country of origin. Please note this certificate is only available for European vehicles registered after January 1998.

Please use our dealer locator to find your nearest dealer.

Replacement handbooks can be purchased through any Mitsubishi dealership.

The use of Bio-ethanol as a petrol additive causes damage to unmodified vehicles. All MPI (Multi Point Injection) petrol powered Mitsubishi vehicles can use a maximum of 10% (E10) volume ethanol blended petrol specified EN228. Damage caused as a result of using Bio-ethanol that does not satisfy this condition, is not covered by a Mitsubishi Motors warranty. E10 must not be used in GDI petrol engines or vehicles fitted with carburettors.

We will take any vehicle back that we have originally sold once it reaches the end of its useful life. We will recycle the vehicle in accordance with the EU directive on the End of Life Vehicles. To recycle your vehicle please visit www.cartakeback.com or call the customer line on: 0845 2573233.

For full details or a quotation please refer to our Mitsubishi Insurance section. Or alternatively phone 0800 980 1693.

All new passenger cars are provided with a comprehensive 3 year, unlimited mileage warranty. For L200, or commercial variants of Shogun, Outlander and ASX, mileage is limited to 100,000 miles.

In addition all new vehicles come with a 6 or 12 year anti corrosion perforation warranty (excluding i-MiEV which comes with 8 years) – please ask your Mitsubishi dealership for more details.

The i-MiEV also benefits from a 5 year warranty on electrical components

Please submit your details via our enquiry form requesting that we change the ownership of the vehicle. Please ensure that you include in the comments section your name, address and vehicle details (VIN number and registration number)

Please submit your details via our enquiry form requesting that we change the ownership of the vehicle. Please ensure you include in the comments section your name, address and vehicle details (VIN number and registration number).

For vehicles with the Mitsubishi Multi Communication System (MMCS), updates are released annually. Please contact your local Mitsubishi dealership for details on the latest release.

For vehicles with the Kenwood system, updates can be purchased from Garmin directly please visit www.garmin.com for more details.

For any other system please contact your local Mitsubishi dealership for details of available updates.

For full details please refer to our Mitsubishi Accident AfterCare section. If you have been involved in an accident please call 0844 209 2595.

All new Mitsubishi vehicles are provided with a 3 year pan European breakdown assistance package known as the Mitsubishi Assistance Package (MAP). To contact MAP please call 0800 587 9833.

The use of bio-diesel can cause damage to unmodified vehicles. Damage caused as a result of using Bio-diesel that does not satisfy all of the following conditions is not covered by a Mitsubishi Motors warranty:

• 1. The amount of FAME must be below 5% volume.
• 2. The quality of FAME must conform to the EN14214 standard, and,
• 3. The quality of diesel fuel after blending FAME must conform to the EN590 standard.

When your vehicle’s warranty is due to expire you can purchase a comprehensive Extended Warranty Policy from your local Mitsubishi dealership. This is available for vehicles of up to either 10 years old /100,000 miles whichever occurs first.

Please complete our recall enquiry form.

Please use our dealer locator to find your nearest dealer.

The use of Bio-ethanol as a petrol additive causes damage to unmodified vehicles. All MPI (Multi Point Injection) petrol powered Mitsubishi vehicles can use a maximum of 10% (E10) volume ethanol blended petrol specified EN228. Damage caused as a result of using Bio-ethanol that does not satisfy this condition, is not covered by a Mitsubishi Motors warranty. E10 must not be used in GDI petrol engines or vehicles fitted with carburettors.

All new Mitsubishi vehicles are provided with a 3 year pan European breakdown assistance package known as the Mitsubishi Assistance Package (MAP). To contact MAP please call 0800 587 9833.

All new passenger cars are provided with a comprehensive 3 year, unlimited mileage warranty. For L200, or commercial variants of Shogun, Outlander and ASX, mileage is limited to 100,000 miles.

In addition all new vehicles come with a 6 or 12 year anti corrosion perforation warranty (excluding i-MiEV which comes with 8 years) – please ask your Mitsubishi dealership for more details.

The i-MiEV also benefits from a 5 year warranty on electrical components

The terms and conditions for your vehicle’s warranty can be found in your vehicle’s service booklet. Examples of the warranty terms for our current models (excluding Lancer Evolution X) can be found below.

Under the EU Directive on Block Exemption, having your vehicle serviced outside the Mitsubishi dealer network will not affect your basic manufacturer‘s warranty as long as the vehicle is serviced in accordance with the manufacturer‘s scheduled service requirements Please be aware that if you wish to make a warranty claim you must present the service invoices as proof of work that was carried out.

Take your vehicle to your local Mitsubishi dealership for diagnosis. They will then be able to advise you on your claim.

Please complete our recall enquiry form.

Please use our dealer locator to find your nearest dealer.

Please contact your local Mitsubishi dealership at the earliest opportunity and they will be able to complete the recall free of charge for you.

Please submit your details via our enquiry form requesting that we change the ownership of the vehicle. Please ensure that you include in the comments section your name, address and vehicle details (VIN number and registration number)

The use of bio-diesel can cause damage to unmodified vehicles. Damage caused as a result of using Bio-diesel that does not satisfy all of the following conditions is not covered by a Mitsubishi Motors warranty:

• 1. The amount of FAME must be below 5% volume.
• 2. The quality of FAME must conform to the EN14214 standard, and,
• 3. The quality of diesel fuel after blending FAME must conform to the EN590 standard.

Please use our dealer locator to find your nearest dealer.

The use of Bio-ethanol as a petrol additive causes damage to unmodified vehicles. All MPI (Multi Point Injection) petrol powered Mitsubishi vehicles can use a maximum of 10% (E10) volume ethanol blended petrol specified EN228. Damage caused as a result of using Bio-ethanol that does not satisfy this condition, is not covered by a Mitsubishi Motors warranty. E10 must not be used in GDI petrol engines or vehicles fitted with carburettors.

Our Mitsubishi dealerships provide a ‘hands on’ approach in offering technical assistance. Please contact your local Mitsubishi dealership in the first instance.

For vehicles with the Mitsubishi Multi Communication System (MMCS), updates are released annually. Please contact your local Mitsubishi dealership for details on the latest release.

For vehicles with the Kenwood system, updates can be purchased from Garmin directly please visit www.garmin.com for more details.

For any other system please contact your local Mitsubishi dealership for details of available updates.

Mitsubishi Motors monitor news on the digital radio switchover and are waiting for a confirmed switch over date. The current proposed date is 2015.

Currently major audio equipment manufacturers do not support digital and others only produce 'dash-top' boxes that send the signal to your normal car radio via a FM frequency.

Most motor manufacturers including Mitsubishi are awaiting a confirmed switch over date before action is taken on implementing DAB radios into vehicles.

Please keep checking media reports for estimates of when the changeover will take place.

Service intervals vary by vehicle, but are specified in the service booklet supplied with your vehicle. Full details can be supplied by your local Mitsubishi dealership.

Please use our dealer locator to find your nearest dealer.

Parts can only be purchased through a Mitsubishi dealership.

Replacement handbooks can be purchased through any Mitsubishi dealership.

For vehicles with the Mitsubishi Multi Communication System (MMCS), updates are released annually. Please contact your local Mitsubishi dealership for details on the latest release.

For vehicles with the Kenwood system, updates can be purchased from Garmin directly please visit www.garmin.com for more details.

For any other system please contact your local Mitsubishi dealership for details of available updates.

Replacement keys can be purchased from your local Mitsubishi dealership. Please be aware that proof of vehicle ownership will be required by the dealership before they can process your order.

Parts can only be purchased through a Mitsubishi dealership.

For the price of a part, please contact your local Mitsubishi dealership.

The use of bio-diesel can cause damage to unmodified vehicles. Damage caused as a result of using Bio-diesel that does not satisfy all of the following conditions is not covered by a Mitsubishi Motors warranty:

• 1. The amount of FAME must be below 5% volume.
• 2. The quality of FAME must conform to the EN14214 standard, and,
• 3. The quality of diesel fuel after blending FAME must conform to the EN590 standard.

Please complete our recall enquiry form.

Please use our dealer locator to find your nearest dealer.

Parts can only be purchased through a Mitsubishi dealership.

Replacement handbooks can be purchased through any Mitsubishi dealership.

The use of Bio-ethanol as a petrol additive causes damage to unmodified vehicles. All MPI (Multi Point Injection) petrol powered Mitsubishi vehicles can use a maximum of 10% (E10) volume ethanol blended petrol specified EN228. Damage caused as a result of using Bio-ethanol that does not satisfy this condition, is not covered by a Mitsubishi Motors warranty. E10 must not be used in GDI petrol engines or vehicles fitted with carburettors.

Please use our dealer locator to find your nearest dealer.

Parts can only be purchased through a Mitsubishi dealership.

Replacement handbooks can be purchased through any Mitsubishi dealership.

Service intervals vary by vehicle, but are specified in the service booklet supplied with your vehicle. Full details can be supplied by your local Mitsubishi dealership.

Please use our dealer locator to find your nearest dealer.

For full details please refer to our Motability Section.

You can view the complete list of Mitsubishi vehicles that are available on the Motability scheme here:

For all UK supplied Mitsubishi vehicles please complete the customer service enquiry form. Please ensure you include the following information in the comments section.

• 1. Model
• 2. Registration number
• 3. VIN
• 4. Country and date of first registration

If your vehicle is a private import then the certificate will need to be requested from the vehicle’s country of origin. Please note this certificate is only available for European vehicles registered after January 1998.

If you are looking to purchase a Mitsubishi vehicle to export please contact EMC Mitsubishi.

For all Mitsubishi UK supplied Mitsubishi commercial vehicles please complete an enquiry form. Please ensure you include the following information in the comments section.

• 1. Model
• 2. Registration number
• 3. VIN
• 4. Country and date of first registration

If your vehicle is a private import then the type approval will need to be requested from the vehicle’s country of origin. Please note this certificate is only available for UK vehicles registered after January 1998.

For all Mitsubishi UK supplied Mitsubishi vehicles please complete our enquiry form. Please ensure you include the following in the information in the comment section.

• 1. Model
• 2. Registration number
• 3. VIN
• 4. Country and date of first registration

If your vehicle is a private import then we need to apply for the date of manufacture through Mitsubishi in Japan and therefore this service is chargeable. Please submit an enquiry form for full terms and conditions.

If your vehicle is a private import then the type approval will need to be requested from the vehicle’s country of origin. Please note this certificate is only available for UK vehicles registered after January 1998.

The use of bio-diesel can cause damage to unmodified vehicles. Damage caused as a result of using Bio-diesel that does not satisfy all of the following conditions is not covered by a Mitsubishi Motors warranty:

• 1. The amount of FAME must be below 5% volume.
• 2. The quality of FAME must conform to the EN14214 standard, and,
• 3. The quality of diesel fuel after blending FAME must conform to the EN590 standard.

For all UK supplied Mitsubishi vehicles please complete the customer service enquiry form. Please ensure you include the following information in the comments section.

• 1. Model
• 2. Registration number
• 3. VIN
• 4. Country and date of first registration

If your vehicle is a private import then the certificate will need to be requested from the vehicle’s country of origin. Please note this certificate is only available for European vehicles registered after January 1998.

Please use our dealer locator to find your nearest dealer.

The use of Bio-ethanol as a petrol additive causes damage to unmodified vehicles. All MPI (Multi Point Injection) petrol powered Mitsubishi vehicles can use a maximum of 10% (E10) volume ethanol blended petrol specified EN228. Damage caused as a result of using Bio-ethanol that does not satisfy this condition, is not covered by a Mitsubishi Motors warranty. E10 must not be used in GDI petrol engines or vehicles fitted with carburettors.

Please submit your details via our enquiry form requesting that we change the ownership of the vehicle. Please ensure that you include in the comments section your name, address and vehicle details (VIN number and registration number)

Please submit your details via our enquiry form requesting that we change the ownership of the vehicle. Please ensure you include in the comments section your name, address and vehicle details (VIN number and registration number).

Please fill in the enquiry form and state in the comments section that you no longer wish to receive our mailings..